Service Strategies’ consultants conduct a high level assessment and provide a report outlining our recommendations for restructuring systems, process and people to achieve your strategic objectives.
We provide an implementation plan that will help you:
Streamline the Organization Structure
Define Span of Control and Accountability
Develop Measurable Management Objectives
Create Key Performance Indicators and Scorecards
Implement Incentive Compensation and Reward Plans
Assist in Developing Position Descriptions
Assist in Defining Management Skills and Training Requirements
In conjunction with the organizational re-alignment, processes and operating procedures are examined to determine if they are enabling the organization to deliver the most efficient service at the right level of quality to customers.