Project Description
STRATEGIC PLANNING & IMPLEMENTATION
Our strategic planning and development consulting is a collaborative process that will allow you to prepare for and implement the strategies and tactics necessary to achieve your organizational goals and objectives.
We help clients develop a clear strategy, set their strategic goals, improve operational efficiency and drive performance, while improving customer satisfaction and loyalty. Catalyst Strategies Consulting can help you create a comprehensive strategic plan, KPIs and goals to lead your organization to the next level of performance. The plan will provide a three to five year roadmap to guide your organizational development and help eliminate the chaos that can result from poor planning.
Our proven strategic planning methods leverage input from stakeholders within and outside of the organization, interviews with individual contributors and discussions with key customers to develop the strategic plan and align organizational objectives for maximum business results. In addition, we align the strategy with customer service industry standards and best practices to ensure success.
Our team of qualified professional consultants, each has over twenty years of industry experience covering a variety of industries including: manufacturing, retail, tourism, hospitality, professional services in for profit, non-profit and co-operative operations. Our consultants are experts at helping your organization manage the rapid change and complexities inherent to the turbulence of today’s rapidly changing market conditions. They have spent their careers in hands-on roles consulting to, managing, and owning organizations and solving the complex problems that challenge their industries.
Our strategic planning process will take into consideration a number of critical factors associated with the service business including:
Market conditions that impact growth and service demand
The state of the organization, performance gaps and areas for improvement
Service level targets necessary to meet customer satisfaction goals
Resource requirements to meet projected service demand
Staff training and development initiatives
Tools and systems to enhance efficiency and productivity
A financial plan for the organization
And more…
Our Approach
Catalyst Strategies consultants take a practical, hands-on approach to facilitate meetings, conduct research, identify requirements and gather the necessary data to develop the strategic plan for your organization. We also create the planning documents and communicate the strategy to senior management and your team.