Project Description
CUSTOMER EXPERIENCE DESIGN
Your business cannot exist without your customers, and this is why focusing on how to win new customers and perhaps more importantly, retain existing customers is a strategic imperative that will distinguish your business from your competitors.
Customer Experience Design is the practice of designing products/services with the focus on the quality and thoughtfulness of the user experience. Every touchpoint within your customers’ interaction with your product/service is designed to deliver experiences based on your brand’s promise.
Our consulting team, led by designated Certified Customer Experience Professionals (CCXP) take a whole-systems approach to understanding the interdependencies between your customers, your people and your organization to design, develop and deliver consistent and memorable customer experiences.
Drawing upon years of practical experience in working in a variety of industries and with companies of varying sizes, we know what it takes to create, implement and monitor a customer experience strategy that will yield profitable and sustainable business results for your organization.
Together, we will help you attract, retain and delight customers by:
Creating a clear customer experience vision
Understanding who your customers are
Creating an emotional connection with your customers
Capturing customer feedback in real time
Facilitating a quality framework for development of your team
Acting upon regular employee feedback
Measuring the ROI from delivering great customer experience