Customer experience is changing the way that business leaders are leading their people, processes, and systems to meet the needs of arguably their most important asset, their customers. To ensure that customer experience initiatives succeed and have the desired impact for their organizations, employees and customers, smart business leaders must understand, embrace, and [...]
Customer experience is rapidly gaining momentum as a strategic pathway to optimizing business results for many organizations in a variety of industries. Companies are recognizing the benefits of customer-centric strategies, including: higher revenues, lower costs, and stronger employee and customer loyalty. Along with these positive results, there is also an added benefit; a [...]
Customer experience should represent the core value proposition and reflect the health and brand strength of an organization. It’s essential for a business to always focus on customers and consistently amaze them with experiences that exceed their expectations. In turn, they will respond with repeat business and loyalty. Many of us learned at [...]